VOIP Solutions With Prestige
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In-Depth

What Is VoIP?

These kinds of phone systems essentially replace the traditional phone network found in offices, including wires and extra phone lines, with the internet. A VoIP user can make normal telephone calls, at extremely low costs, to anyone, anywhere in the world. Forget traditional phone handsets, that rely on landlines and other clunky additional features, it is all done over an internet connection. It’s hard to believe that, when traditional, ‘normal’, phones (i.e. landlines), were invented nearly a century and a half ago by Alexander Graham Bell, that we would now be at a stage where technology, and the internet, have made the traditional phone service more and more redundant.

Meaning: What Does VoIP Stand For?

VoIP stands for ‘Voice over Internet Protocol’ and, while it may sound complicated, understanding what the term means is actually pretty simple. An IP is, as we’ve just touched on, a shortened term for Internet Protocol which is an address that is used by computers and devices to communicate with each other. So, essentially, the user is speaking with their voice over a broadband connection – simple, right?

While it may seem new and exciting, in fact, cloud-based (or hosted) phone systems, have been around since the late ’90s. For decades, telephony has relied on digital lines to carry phone calls, as opposed to using landlines. While a typical office phone, or mobile phone, relies on something called the Public Switched Telephone Network (PSTN), VoIP bypasses all that and uses the internet instead. This kind of system can also perform routing of outgoing and incoming calls through an existing network of phones and can divert a call to a relevant member of staff in seconds, as opposed to someone ringing a receptionist, who then has to manually divert the call.

For years, businesses have relied on specialised, expensive hardware devices called a Private Branch Exchange (PBX) which connects internal phone extensions to the broader public telephone network. However, PBX systems require initial hardware at setup, this installation on the premises requires new equipment, wires, and configuration for it to work properly. All that, plus expensive maintenance costs, make PBXs costly and clunky. With a VoIP provider, such as the ones we offer here at Prestige Telecom Group, you are choosing a cloud-based option which does away with the need for new hardware, and out-dated features.

A modern system such as VoIP means you don’t have to have extra wiring installed or rely on poor quality telephone lines that use analogue signals to carry your voice. Our team at Prestige Telecom Group can help you reduce your reliance on the physical phone sitting at your desk and, instead, help you enjoy crystal clear sound by plugging your IP phone in and showing you how to get the most of these new voice communications. Our experts have decades of collective experience in the industry, have seen it change, and have an instinct about what is the best solution for businesses, regardless of industry or sector. 

How Do VoIP Phone Systems Work?

VoIP services work by converting your voice into data and transmitting that information over networks. It works in the same way that emails do, in that you create (be it through speaking or writing) information which is then scrambled into data, these digital signals are then converted back into a voice on the other end of the mobile device or headset. The sound quality of VoIP calls are almost always better than those which are conducted over the PSTN because there isn’t a reliance on analogue systems. 

In addition, call delays are eradicated no matter how far away the person on the other end of the call is, or what country they work in. Again, like an email, the destination of the communication is irrelevant when talking about this type of communication solution.

VoIP phone systems are what power video conferencing platforms such as SkypeMicrosoft Teams, and Google Hangouts. You’ll have seen, if you used these platforms, that the clarity of call, lack of delay, and high-standards make for a much smoother, more natural chat. The ability to focus on the call, and not the poor phone quality, means you can spend that time getting your messages across and bringing in more business. With VoIP, you’re not worrying about tech issues or traditional networks letting you down when it counts. 

How VoIP Works, In 4 Steps:

  • Your phone connects to your switch or router that is found in your Local Area Network, often referred to as LAN.
  • When it comes time to make a call, you start by dialling the number and your IP tells your VoIP service provider to call the person whose number you have just dialled/typed out.
  • Your chosen service establishes the call and begins exchanging data packets from your IP phone.
  • Finally, your phone converts these signals into sound, like on a standard phone.

 

So, we’ve covered how VoIP works, but what about when it doesn’t work. Well, thankfully, this can be resolved with speed and precision because you’re not tied to a ‘normal’ phone. VoIP issues can be fixed remotely by experts which removes the need for someone to come in and physically fix something, saving time and money. Unlike traditional PBX systems, VoIP solutions have automatic failover solutions already built-in. So, if our systems notice your onsite connection is down, automatic diverts will come into play. And with our clever mobile app, your extension follows you wherever you go, 24 hours a day, 7 days a week.

A long time ago, businesses and companies looking for VoIP business phones would have to invest in a lot of equipment to get things started, however, thanks to the advent of the cloud, voice calls are now built upon standards such as Session Initial Protocol or, SIP. The differences with cloud-based VoIP providers is stark, SIP allows users to use these systems with greater flexibility and can access them using apps, conference phones, and desktop phones. To get business VoIP, all you need is an internet connection, and a team of experts – it’s really that simple. Speaking of experts, we have lots of them here at Prestige Telecom Group who can break down these methods of business communication to ensure you have the right plan in place for you. 

Is This Option Right For Me?

With so many telecommunications solutions for businesses out there, it can be hard to work out if this particular solution is right for you. It doesn’t help, either, when customers are bombarded with jargon, complicated pricing plans, and unnecessary terms which can overwhelm them and make them want to retreat to their clunky, but familiar, telecommunications systems. Here at Prestige Telecom Group, we’re passionate about introducing new business telecom solutions to our clients in a way that they feel comfortable with. We know that there are plenty of benefits, but if they aren’t communicated properly to you and your team, you’re just going to feel intimidated and confused. When you work with us, you can be sure that you’ll feel empowered, and excited, about these new services.

So, is VoIP right for you? In most cases, it will be. For companies and organisations that use traditional phone calls as a communications option, VoIP will help take that solution up a few levels. Not only will VoIP give you crystal clear sound and absolutely no delay, which is, incidentally, perfect in busy offices where there is background noise, it will also allow you to work anywhere and still answer your mobile phone as if it were a traditional business phone.

For sales teams, VoIP is a particularly great option, its advantages mean you can spend all day calling prospective leads or keeping in touch with existing clients, at a fraction of the cost of a regular phone on standard networks. This monthly cost is so drastically reduced because you’re using the internet and not phone lines. When combined with a business mobile broadband plan, which allows you to access 4G internet bandwidth wherever you are, means there is not a single place that your sales team can’t work. This ability to offer genuinely flexible remote working not only benefits your business, but it also empowers your employees to work in ways that suit them, making them want to work harder for you.

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