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Prestige's Business VoIP Service

For the vast majority of businesses, regardless of sector or industry, phone calls help them run their day to day operations. Phone systems, in business, have a million different purposes – they can keep in touch with employees, and open opportunities for new business with clients who have gotten in touch. Oftentimes, a phone call is the first interaction a potential new client is having with your business. In seconds, they start to form an opinion about the quality of service you offer, how you treat customers, and what the people who work for you are like. It’s not an exaggeration to say that this initial form of communication can be the difference between your services, or products, being chosen instead of a competitor’s. Here at Prestige Telecom Group, we’re passionate about giving you, your employees, and your staff, a bespoke, cutting-edge, set of business communication solutions and business telecoms so that you’re able to answer the phone on any internet device, at any time and be known, to customers, as a company that cares.

VoIP allows you to do all this, and much, much more, as we’ll detail on this page. VoIP systems free you from your reliance on a traditional desk phone and allow you to pick up your business phone no matter where you are in the world. Cloud phone systems can help businesses be nimble, flexible, and always available for their customers. At Prestige Telecom Group, we can help you with a range of communication solutions, from software-based VoIP phones, to business mobile broadband, which gives you internet access wherever you are, business mobiles, and virtual landlines, which give you the chance to streamline your communication.

We can help you with a full suite of features and will do it in a way that is jargon-free, plain-speaking, and friendly. If you already know you want a cloud-based phone system for your staff and employees, then be sure to get in touch with us today by phone on 01329 554 375, or alternatively, you can email us at Operating down south, in Hampshire, has allowed us to help a variety of companies in areas such as SouthamptonPortsmouthBournemouth, and Weymouth, as well as further afield in the UK.

in the office of a man holding up the phone

What Is VoIP?

These kinds of phone systems essentially replace the traditional phone network found in offices, including wires and extra phone lines, with the internet. A VoIP user can make normal telephone calls, at extremely low costs, to anyone, anywhere in the world. Forget traditional phone handsets, that rely on landlines and other clunky additional features, it is all done over an internet connection. It’s hard to believe that, when traditional, ‘normal’, phones (i.e. landlines), were invented nearly a century and a half ago by Alexander Graham Bell, that we would now be at a stage where technology, and the internet, have made the traditional phone service more and more redundant.

Meaning: What Does VoIP Stand For?

VoIP stands for ‘Voice over Internet Protocol’ and, while it may sound complicated, understanding what the term means is actually pretty simple. An IP is, as we’ve just touched on, a shortened term for Internet Protocol which is an address that is used by computers and devices to communicate with each other. So, essentially, the user is speaking with their voice over a broadband connection – simple, right?

While it may seem new and exciting, in fact, cloud-based (or hosted) phone systems, have been around since the late ’90s. For decades, telephony has relied on digital lines to carry phone calls, as opposed to using landlines. While a typical office phone, or mobile phone, relies on something called the Public Switched Telephone Network (PSTN), VoIP bypasses all that and uses the internet instead. This kind of system can also perform routing of outgoing and incoming calls through an existing network of phones and can divert a call to a relevant member of staff in seconds, as opposed to someone ringing a receptionist, who then has to manually divert the call.

For years, businesses have relied on specialised, expensive hardware devices called a Private Branch Exchange (PBX) which connects internal phone extensions to the broader public telephone network. However, PBX systems require initial hardware at setup, this installation on the premises requires new equipment, wires, and configuration for it to work properly. All that, plus expensive maintenance costs, make PBXs costly and clunky. With a VoIP provider, such as the ones we offer here at Prestige Telecom Group, you are choosing a cloud-based option which does away with the need for new hardware, and out-dated features.

A modern system such as VoIP means you don’t have to have extra wiring installed or rely on poor quality telephone lines that use analogue signals to carry your voice. Our team at Prestige Telecom Group can help you reduce your reliance on the physical phone sitting at your desk and, instead, help you enjoy crystal clear sound by plugging your IP phone in and showing you how to get the most of these new voice communications. Our experts have decades of collective experience in the industry, have seen it change, and have an instinct about what is the best solution for businesses, regardless of industry or sector. 

A Brief History Of Voice over Internet Protocol

The history of VoIP can be traced back to the mid-nineties – 1995, to be precise. It was created, as a concept, by a company Vocal Tec who went on to make the world’s first internet phone. This rudimentary product was pretty innovative for its time, especially considering the internet had only existed for around five years. Through this ‘InternetPhone’, users could make a VoIP-like phone call to another person who was running the same software. As the 90s ticked away, VoIP was created by more companies but, because users had to listen to advertisements before being connected, the take up of this new telephony software was very low.

However, like any new piece of technology, as more companies saw its benefits, they adopted it, which, over time, made it much cheaper as more businesses looked to make their own version. This reduction in cost, and increase in accessibility, meant that by 2003 a quarter of all phone calls were made using VoIP. The advent of Skype and Session Initiation Protocol (SIP) took VoIP to a new level and soon, video conferencing, and other features associated with these platforms, became commonplace among employees and the general public. This was because users could bypass hardware limitations and create apps that could be used by virtually any phone system.

Fast forward a few years and VoIP, along with other cloud-based phone systems are now used just as much, if not more, than traditional analogue phone systems. This leap in technology is highlighted by the ISDN Switch Off that is due to take place in 2025. This switch is happening precisely because of the uptake in internet-based phone systems, and the fact that BT, despite some serious investment, is unable to keep up with the changing landscape. 

Here at Prestige Telecom Group, we’re looking toward 2025 and the big switch off, and are keen to help teams grow and adapt their business telecom systems so that they can leverage this monumental change in telephony, as opposed to being hampered by it.

How Do VoIP Phone Systems Work?

VoIP services work by converting your voice into data and transmitting that information over networks. It works in the same way that emails do, in that you create (be it through speaking or writing) information which is then scrambled into data, these digital signals are then converted back into a voice on the other end of the mobile device or headset. The sound quality of VoIP calls are almost always better than those which are conducted over the PSTN because there isn’t a reliance on analogue systems. 

In addition, call delays are eradicated no matter how far away the person on the other end of the call is, or what country they work in. Again, like an email, the destination of the communication is irrelevant when talking about this type of communication solution.

VoIP phone systems are what power video conferencing platforms such as SkypeMicrosoft Teams, and Google Hangouts. You’ll have seen, if you used these platforms, that the clarity of call, lack of delay, and high-standards make for a much smoother, more natural chat. The ability to focus on the call, and not the poor phone quality, means you can spend that time getting your messages across and bringing in more business. With VoIP, you’re not worrying about tech issues or traditional networks letting you down when it counts. 

How VoIP Works, In 4 Steps:

  • Your phone connects to your switch or router that is found in your Local Area Network, often referred to as LAN.
  • When it comes time to make a call, you start by dialling the number and your IP tells your VoIP service provider to call the person whose number you have just dialled/typed out.
  • Your chosen service establishes the call and begins exchanging data packets from your IP phone.
  • Finally, your phone converts these signals into sound, like on a standard phone.


So, we’ve covered how VoIP works, but what about when it doesn’t work. Well, thankfully, this can be resolved with speed and precision because you’re not tied to a ‘normal’ phone. VoIP issues can be fixed remotely by experts which removes the need for someone to come in and physically fix something, saving time and money. Unlike traditional PBX systems, VoIP solutions have automatic failover solutions already built-in. So, if our systems notice your onsite connection is down, automatic diverts will come into play. And with our clever mobile app, your extension follows you wherever you go, 24 hours a day, 7 days a week.

A long time ago, businesses and companies looking for VoIP business phones would have to invest in a lot of equipment to get things started, however, thanks to the advent of the cloud, voice calls are now built upon standards such as Session Initial Protocol or, SIP. The differences with cloud-based VoIP providers is stark, SIP allows users to use these systems with greater flexibility and can access them using apps, conference phones, and desktop phones. To get business VoIP, all you need is an internet connection, and a team of experts – it’s really that simple. Speaking of experts, we have lots of them here at Prestige Telecom Group who can break down these methods of business communication to ensure you have the right plan in place for you. 

Features Of VoIP

By now, it’s probably pretty obvious that there are several features of VoIP, given that it is such a comprehensive system that can radically alter the way your company communicates. Here, we’re going to be going a bit further and looking in detail at some of the key features of this service that you can enjoy as standard when you decide to opt for a business VoIP package from Prestige Telecom Group.

To learn more about the key features, feel free to read on, or if you prefer to have a chat with one of our team members, please do not hesitate to get in touch with us by phone on 01329 554 375, or alternatively, you can email us at

Call Queue

An efficient call queuing system ensures that your customers are never left waiting for too long when they contact your business. With a call queue system, the call gets answered every time – avoiding the dreaded dial tone. The call queue feature means that, during busy periods, your business can handle increased customer communication. This ties into analytics, but by using a call queue feature you can log the time the call was made, the number, and the date and time. Data such as this is priceless and can help improve future procedures.

Call Recording

Crystal clear call recording, a feature that can be leveraged by adopting VoIP, is priceless, for a variety of reasons. The main reason it is so beneficial is that businesses can use these call recordings as the basis of future training sessions. If it’s a good call, one where an employee helped professionally solve a problem, then it can be used as an example of what is expected. If the call was more negative in nature, for example, a customer got aggressive on the phone, it can be used as a teaching tool and help educate employees about what to do in that scenario. And, because it is VoIP, the quality of the call is going to be perfect, allowing everyone to hear every interaction perfectly.


Data runs everything for businesses, without it, decisions are made on a whim which is only ever going to lead to financial and reputational loss. By harnessing caller analytics, which can be gleaned from VoIP because it is plugged into the internet and can measure, more accurately than analogue systems, the average call length, how many were received or made over a given period, and how many were missed, you can make smarter choices. This data allows you and your management team to make better decisions. For instance, if there is an unacceptable amount of calls being missed, maybe you need to invest in employing more team members who can ensure every call is answered? Conversely, if every call is getting answered with ease, maybe it would be handy to look at reallocating staff resources to weaker areas that aren’t performing as well. Whatever scenario is created as a result of the analytics, you’ll have an accurate picture of your business’s call history, and, therefore, can make smarter decisions. 

IVR (Interactive Voice Response)

IVR helps to create a seamless experience for the customer or client calling your business. Upon being connected, they can be directed, by entering certain numbers, to a specific department. This streamlined process cuts out waste and makes the callers experience as effective as possible, making sure they are connected to the right person, who can solve their problem, the first time around. 


If the last few months have taught us anything it’s that the need for a robust call conferencing infrastructure is critical to business success. Beyond that though, call conferencing is a fantastic feature of VoIP and is a great way of reducing travel cost, speeding up decision making, and getting people, who may not be near the head office, together to work through problems. 

Is This Option Right For Me?

With so many telecommunications solutions for businesses out there, it can be hard to work out if this particular solution is right for you. It doesn’t help, either, when customers are bombarded with jargon, complicated pricing plans, and unnecessary terms which can overwhelm them and make them want to retreat to their clunky, but familiar, telecommunications systems. Here at Prestige Telecom Group, we’re passionate about introducing new business telecom solutions to our clients in a way that they feel comfortable with. We know that there are plenty of benefits, but if they aren’t communicated properly to you and your team, you’re just going to feel intimidated and confused. When you work with us, you can be sure that you’ll feel empowered, and excited, about these new services.

So, is VoIP right for you? In most cases, it will be. For companies and organisations that use traditional phone calls as a communications option, VoIP will help take that solution up a few levels. Not only will VoIP give you crystal clear sound and absolutely no delay, which is, incidentally, perfect in busy offices where there is background noise, it will also allow you to work anywhere and still answer your mobile phone as if it were a traditional business phone.

For sales teams, VoIP is a particularly great option, its advantages mean you can spend all day calling prospective leads or keeping in touch with existing clients, at a fraction of the cost of a regular phone on standard networks. This monthly cost is so drastically reduced because you’re using the internet and not phone lines. When combined with a business mobile broadband plan, which allows you to access 4G internet bandwidth wherever you are, means there is not a single place that your sales team can’t work. This ability to offer genuinely flexible remote working not only benefits your business, but it also empowers your employees to work in ways that suit them, making them want to work harder for you.


How Prestige Telecom Solutions Can Help You Install, And Benefit From, This Software Solution

From the minute you get in touch with us to discuss VoIP, and other methods of business communication, we’ll work hard to get under the skin of your business to understand your goals, what drives you, and what you want to benefit from when investing in new telecom solutions. We won’t spend hours boring you with technical details, instead, we’ll give you a bespoke package that has all the features and benefits which will make a material difference to your daily business operations from minute one. Sure, it’s nice to know what VoIP means and the benefits of relying on an internet connection, and not the traditional Public Switched Telephone Network, but it’s not the reason you’re interested in VoIP. You want crystal clear call quality, the ability to work remotely, and all the other benefits that come with this solution. 

Our whole process is about promoting the benefits, not the tech. Once we’ve got under the skin of your business, by way of a thorough fact-finding mission, we then designate you your very own account manager whose job is to ensure you’re getting the most out your solution. As well as this, they also proactively look for new and exciting VoIP technologies that they think may be of interest to you. Should problems occur, they’ll be on hand to fix it, or delegate it to someone who can. Your account manager will sort everything, leaving you to just enjoy the benefits and apply them to growing your business.

With us, you’ll pay a simple fee per month, per user. There are no hidden fees or long-term contracts, giving you control and allowing you to change plans or terms depending on the needs of your business. Once you’re finished going through our remote installation (this applies to our ‘software only packages’) and training process, you’ll have a fully functioning telephone service in the palm of your hand or at your fingertips, and, of course, we’ll always be on hand to answer any questions, or address any concerns you may have. Our VoIP phone systems are also packed with features and options that may, at one time, have felt prohibitively expensive but, with Prestige Telecom Group, they are all included in the price.

What Are The Benefits Of These Types Of Solutions?

If it hasn’t already been made apparent – we love VoIP. From its sheer simplicity to the incredible, wide-ranging benefits that come with this wildly popular business telecommunication system. Here, we’re breaking down the benefits of VoIP for small and medium-sized businesses, and enterprises. We have helped select, install, and maintain a VoIP interface for plenty of businesses and have educated companies of all sizes about how to get the most out of these communication methods. So, whether you’re a small business of 5 people, a medium-sized company with 10-100 staff, or larger enterprises with hundreds of employees, we can help. VoIP is so scalable that it doesn’t really matter how many people need access to a VoIP phone or system. What follows is a breakdown of the benefits for the 3 aforementioned business types.

Why VoIP Phone Systems For Small Businesses Are Ideal

Small businesses need to take advantage of all the tools available to them to compete with competitors and larger companies in their industry. A VoIP phone frees you up from needing a traditional office and allows you to grow your business remotely, while still enjoying the ability to make and receive high-quality phone calls. These systems can help you look like a bigger business, and can create a slick, professional set-up which is guaranteed to make a great first impression. If you can nail that first impression, and show you care deeply about customer service, you can get ahead of the bigger companies that may neglect potential clients.

Key Features For Medium-Sized Businesses

For medium-sized businesses that can have between 10 and 100 people employed, the focus on growth, and building on current success, is the main focus. You’ve worked hard to establish yourself and now you need a VoIP phone system that is going to take things to a new level. A VoIP phone number can unlock talent from the across the UK, and beyond. Automatic call routing means anyone in the world can answer a call from a customer or client. This allows you to expand your recruitment net and find people in other countries who have the specialist skills you need, without worrying about how they are going to be able to communicate with clients if they need to.

Why Enterprises Enjoy These Products

As an enterprise, you have established your company as a big player in your industry, and are now focused on new functions and features that are going to set you apart from other big companies. As VoIP providers in the UK, we can help implement layers and layers of scalable VoIP services so that all departments can benefit from these systems quickly and seamlessly. Plug VoIP into your pre-existing CRM systems to keep track of customer experiences and their data, all while enjoying high-quality calls so that no vital information is missed, no matter how busy the office is. 

Other Benefits Of VoIP

Benefits of communication solutions vary depending on the business, the way of working, and the industry in which that company operates. However, when it comes to VoIP there are some pretty clear and obvious benefits for everyone, regardless of whether you’re a small business selling niche goods or a giant corporation. What follows is some of the more general benefits of this effective business communication tool – aka, a VoIP phone system. 

  • Scalability – Old phone systems, called legacy systems, are expensive and are limited in scope and features. With legacy phone systems, scaling up is hard and requires more hardware, which takes up more office space, costing you more money. VoIP does away with all that and focuses on more, for less, allowing you to scale up quickly, and effectively. New users and employees can simply be added or removed as and when it is needed, there is no need to make appointments, schedule maintenance work or endure downtime.
  • Cutting-edge Features – As well as great sound and instant feedback, VoIP integrates communications and allows you to benefit from voicemail, email voicemail and brand-specific on-hold music. You can also add instant messaging, emails and other web browsers into the system. In short, VoIP phone systems put you on the path toward 360-degree customer services.
  • Cheap – While it is far, far cheaper than traditional landlines, VoIP is by no means the ‘cheap option’. In virtually every way, it is better than your typical legacy system, and more cost-effective. This cost-effectiveness comes from the fact that you’re relying on a super-fast internet connection, not costly landlines.
  • Allow Remote Working – Automatic call routing means phone calls can be diverted to the right person, no matter where they may be working – this allows your staff to enjoy all the benefits of working from home and remote working. Transfering numbers or calls, or inviting other people to take part in the conversation, is a breeze. 
  • Be Known For Great Customer Service – Connecting VoIP to CRM applications allows people from across the company to understand what is going on with a client at any one time. By integrating all this, your business, as a whole, can offer a more holistic, well-rounded, customer experience because you all have access to relevant information such as phone numbers, names, and addresses.
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Get In Touch To Learn More About Our Business VoIP Solutions

We hope this has helped educate you a bit more about the advantages, and fundamental changes, a successfully installed VoIP phone system can have on your business. We never tire of seeing a business go from strength to strength thanks to our services – it’s what spurs us on to do what we do every single day.

If you want to learn more about these solutions, or any of the other solutions that we offer, then please get in touch – we’d love to hear from you and we could chat about VoIP all day! 

Despite being based in Gosport, we can help you with bespoke communication solutions no matter where you are in the country and, thanks to the cloud, systems can sometimes be installed entirely remotely. This speeds processes up and ensures you can start enjoying the benefits of VoIP from day one. 

So, if you’re a business that is struggling with maintaining consistent communication, or you’re fed up of bad call quality and sub-par customer service, then get in touch with one of our sales team today by phone on 01329 554 375, or alternatively, you can email us at Being based in Gosport means we can help businesses across the UK in BathCrawleyOxford and beyond, in places such as BirminghamMilton Keynes and Manchester – so no matter where you are, we’re confident we can help.

Have Questions?


To benefit from VoIP, its features, and its benefits, some equipment is needed. It’s important to stress though that the popularity of Voice over Internet Protocol means that you don’t have to search for very long to find this equipment. In addition, the type of equipment will depend on what sort of VoIP you want. The first piece of equipment you need is a broadband connection, without this, you simply can’t use VoIP. If you wish to use VoIP on a computer, you’ll need a laptop or PC, internet, telephony software, and headsets and/or speakers (these are optional). If you intend to use VoIP on a smartphone, you’ll need a data plan or Wi-Fi, and your chosen VoIP application installed on your phone.

As with anything data-related, the more you use the application, the more data you’ll consume. And, with most telephone plans not including VoIP calls, some may worry that using this service for telephone calls is too expensive. When thinking about this question, think about how many minutes your phone calls last? If you’re regularly on the phone for several hours at a time, then maybe VoIP technology might be a bit expensive, especially when using 4G or 5G data plans. In general, VoIP calls can use anything between 0.5 megabytes (MB) and 1.3 MB per minute depending on the mobile device used and the software used to power the VoIP technology.

A PBX is short for a Private Branch Exchange and is a phone system that is found on-premise and, crucially, is not connected to a data network. A VoIP network is another type of telephony system that converts speech into data. VoIP can be hosted, or it can be installed on-premises, like PBX. The main difference is that PBX is used by businesses that need an on-premise system. PBX does tend to be a little more simple to install but it is nowhere near as flexible, or advanced, as a cutting-edge VoIP system. The differences are apparent and businesses need to weigh up which phone service is best for their needs – be that traditional phones on a PBX, a VoIP phone system, or a hybrid.

VoIP is used for whatever communication needs a business may require. Due to the internet-based technology that powers it, VoIP can be used for video calls, conferencing, as well as standard telephone conversations. The multiplicity of VoIP is just one of the reasons it is so popular, another is that it can be used to phone people all across the world, for a fraction of the cost. VoIP can be used to bypass the overseas charges and makes expansion and networking by businesses into different countries much easier! VoIP is just a fantastic way of bringing people together to communicate no matter where they are, and on whatever device they are most comfortable using.

Honestly, yes. VoIP can be hacked because it is connected to the internet, in the same way, your laptop, bank details, phone, emails, and social media accounts can be hacked. However, like any device connected to the internet, there are a wide array of tools to prevent hacking and reduce the risk. Strong passwords, that contain numerous special characters, regular updates, reviewing call logs, and deactivating accounts that are no longer used are all things that can be implemented, relatively easily, to dramatically reduce the chance of being hacked. It’s important to set these security measures early, so that they become part of employees’ habits, and therefore done regularly.

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