Prestige Telecom Group Ltd – Customer Privacy Notice
Introduction
Prestige Telecom Group Limited (“Prestige”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This privacy notice explains how we collect, use, store and share personal information about our services or become a customer.
Prestige Telecom Group Ltd is registered in England and Wales (Company No. 09078091).
Our contact details:
Unit E3-E5, Heritage Business Park, Heritage Way, Gosport, Hampshire, PO12 4BG.
Telephone – 03303200222
Email – support@prestigetelecomgroup.co.uk
Where we determine how and why personal information is used, we act as a data controller. Where we process information on behalf of another business, we may act as a data processor, in accordance with our contractual obligations.
What information we collect and why
Depending on the services you use, we may collect:
– Personal and business details: Names, contact details, addresses, job titles, company information and details of directors or authorised representatives.
– Telecommunications information: Mobile and landline numbers, SIM details, handset information, service usage and account information.
– Energy information: Business energy accounts, meter details, consumption, existing suppliers and energy bills.
– Financial Information: Billing and payment records, bank details where applicable, and information required for credit checks.
– Communications: Telephone recordings, emails, text messages, queries, complaints and customer service records.
– Technical information: IP addresses, browser details, device information and website usage.
We collect this information directly from you, your business or authorised representatives, and from relevant third parties such as suppliers, lead generation partners, credit reference agencies and publicly available business sources.
We use your information to:
– Respond to enquiries and provide quotations.
– Arrange and manage telecommunications, broadband and energy services.
– Administer contracts, customers accounts, billing and payments.
– Carry out credit checks and prevent fraud.
– Provide customer support and manage complaints.
– Monitor service quality and record telephone calls.
– Contact customers about relevant products, services and renewals.
– Meet our legal, regulatory and contractual obligations.
Credit checks and financial information
We may carry out credit checks when considering applications for services or managing customer accounts. Where we propose to conduct a credit check, we explain this during the telephone conversation and obtain your verbal agreement and consent to do so before proceeding. Relevant personal and business information may be shared with credit reference agencies and fraud prevention organisations to verify details, assess creditworthiness and prevent fraud. These organisations may process your information in accordance with their own privacy notices.
Our lawful basis for using your information
We process personal information under one or more of the following lawful bases:
– Contract: to provide services, manage accounts and fulfil contractual obligations.
– Legitimate interests: To operate and develop our business, manage customer relationships, conduct appropriate business marketing, assess financial risk and prevent fraud.
– Legal obligation: To comply with applicable laws and regulatory requirements.
– Consent: Where you have agreed to specific activities, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
Marketing and sharing your information
We may contact businesses and business representatives about our telecommunications, broadband, connectivity and commercial energy services. Communications may include telephone calls, emails, text messages and postal marketing. We comply with applicable data protection and electronic marketing legislation, including PECR. Different rules apply depending on whether we contact a limited company or an individual business user, such as a sole trader. Where consent is legally required, we will obtain it before sending marketing communications.
You can opt out at any time by contacting support@prestigetelecomgroup.co.uk, or by calling 0330200222.
You have an absolute right to object to the use of your personal information for direct marketing.
Sharing information
We do not sell your personal information. However, where necessary to provide our services or operate our business, we may share relevant information with:
– Telecommunications providers and network operators.
– Commercial energy suppliers and associated service providers.
– Third-party billing providers who administer accounts and billing for certain fixed-line services.
– Credit reference and fraud prevention agencies.
– Banks, payment providers, payment processors and direct debit providers.
– Technology providers, including CRM, billing, hosting and communications platforms.
– Lead generation and marketing partners, where appropriate and lawful.
– Professional advisors, debt recovery agencies and regulatory authorities where necessary.
We require organisations processing information on our behalf to maintain appropriate confidentiality, security and data protection arrangements. Organisations acting as independent data controllers will have their own privacy responsibilities.
Where information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
How long we retain your information and how we protect it
We retain personal information only for as long as reasonably necessary to provide our services, manage customer accounts, meeting legal obligations and resolve disputes. Telephone recordings are retained for 12 months before deletion, unless a specific legal or other justified requirements means an individual recording needs to be retained for longer. Other retention periods depend on the type of information and our relationship with you. Information that is no longer required will be securely deleted or anonymised. We maintain appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is restricted to individuals who require the information for legitimate business purposes.
Your data protection rights
Under UK data protection legislation, you may have the right to:
– Access the personal information we hold about you.
– Requires correction of inaccurate information.
– Request deletion of your information in certain circumstances.
– Restrict or object to certain processing.
– Request the transfer of certain information to another organisation.
– Withdraw consent where processing is based on consent.
You have an absolute right to object to direct marketing. To exercise your rights or raise a privacy concern, contact us at: support@prestigetelecomgroup.co.uk. Alternatively, write to us at our registered business address. We may need to verify your identity before responding and will deal with requests within the applicable statutory time limits. If you are unhappy with how we handle your information, you can also complain to the Information Commissioners Office (ICO):
– Website: www.//ico.org.uk/
– Telephone: 03031231113
Cookies and changes to this notice
Our website may use cookies and similar technologies to ensure it operates correctly, and to understand how visitors use our website. Non-essential cookies, including certain analytics and marketing cookies, will only be used where the required consent has been obtained. Further information is available through our website cookie settings.
We may update this policy from time to time. The latest version will always be published on our website.
Prestige Telecom Group Ltd
www.prestigetelecomgroup.co.uk
03303200222
support@prestigetelecomgroup.co.uk
