kick start your career at Prestige today!

The time has now come for Prestige Telecom Group to offer a fantastic opportunity for a sales position in our Hampshire office.

We pride ourselves in being a call centre with a difference. Where we live by the mantra ‘Happy People Sell’

As a Sales Executive, you will be trained to the highest level in-house, and learn invaluable sales skills to unlock your full potential.  You will also be expected to deliver a great customer experience, ensuring that all of our customers’ needs are understood.

About you 

You WILL reach and exceed sales targets and with an uncapped commission structure, you will be delivering exceptional customer service and providing offers to our customers.

Unlike other telecom companies, we do not set our Sales Team up to fail and ongoing training and coaching will be provided to ensure your potential is fulfilled.

Don’t worry if you have not had any previous sales experience, we are looking for candidates who have a willingness to learn and have serious career ambition.

Why Prestige Telecom Group? 

Prestige Telecom Group has experienced unprecedented success since incorporating in 2014 and we aim to increase our headcount from 50 currently to 70 by the end of 2021.

On top of your basic salary and very achievable OTE of £45,000 you will be enrolled into a rewards programme which will offer a host benefits with your time at Prestige Telecom Group, weekly and monthly sales incentives and even trips abroad.

We are committed to being the best sales company to work for and we have recently been accredited with 3 stars from Best Companies and have been shortlisted for a handful of awards within our sector.

Be part of #ThePrestigeWay

Your responsibilities will include, but not limited to: 

• Calling existing and new customers

• Gathering information whilst on a call

• Offering solutions and an award-winning portal

• Working towards targets

What you’ll bring: 

• Exemplary listening skills

• A willingness to learn

• A healthy streak of ambition in sales

• A passion and for sales and selling our products

• A hunger for money

If you feel any of the above sounds like you or could be you, do not hesitate to get in touch.

Apply now to never be ‘a number’ again, be part of our brilliant team. We can’t wait to hear from you!

Prestige Telecom Group are an industry leading specialist in business telecommunications for companies and businesses of all shapes and sizes, offering an efficient and personal service putting the customer at the centre of everything we do. Quality excellence is the foundation of the management of our business and the keystone of our aim for customer satisfaction.

We continue to grow at a rate of knots and as such are looking to add a Complaints Handler to our fast paced and lively office based in Gosport. This is an exciting opportunity progress in a fast moving and ambitious company. If you are passionate, outgoing and are ready for your next challenge then get in touch today!

About the role:

You will be a key member of the customer service team here at Prestige Telecom handling escalations and a range of complaints relating to sales practice as well as day to day service issues. You will be liaising with internal management, compliance management and members of our partner companies’ complaints handling team as well as any external compliance bodies.

Hours 08:50-18:00 Mon – Thurs, 08:50 – 17:30 Fri

Salary – £20,000 to £24,000

Key Responsibilities:

• Managing all inbound complaints
• Reporting on common issues and working to improve process via feedback
• Effective and professional communication across all channels (telephone/email)
• Ensure compliance in all complaint handling procedure
• Achieve any agreed performance standards
• Work collaboratively with other team members in support of first contact resolution and quality complaint handling.
• Accurate record keeping

What we are looking for:

• Previous complaint handling experience
• Excellent communication skills both written and verbal
• Excellent decision making and judgement skills that can work of own initiative
• IT capable with working use of the MS office suite
• High energy with excellent self-motivation
• Knowledge of B2B sales or the Telecoms industry is an advantage

Benefits:

• 20 days holiday raising to 23 + bank holidays, birthday and work anniversary
• Employee benefits package
• Pension scheme
• On-going training and development
• Break out area (Pool, table tennis and more)
• On-site parking
• Continued bonus’ and incentives