VIRTUAL LANDLINE

BUSINESS CALLS ON ANY DEVICE

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Prestige's Virtual Landline Service

A virtual landline to number mobile system allows you to take inbound calls, and make outbound calls, no matter where you are in the world. Here at Prestige Telecom Group, we have seen the benefits of being able to answer incoming calls, using complex call routing, for businesses up and down the UK, from our base in Hampshire. The ability to answer business calls wherever you are can ensure you’re seen as a business that can help existing, and potential, customers no matter the time of day.

We can help you implement a virtual landline phone system into your business so that you’re able to benefit from virtual phone services from day one. We’ve helped countless small and medium-sized businesses with their business phone solutions and have allowed them, and their customer service teams, to work wherever they please while still appearing to have a physical telephone number.

For more information about how you can benefit from smart call management and unlimited inbound calls, as well as plenty of other benefits that come from using these mobile phone systems for your business, then get in touch with our sales team here at Prestige Telecom Group by phone on 01329 595 075, or email us at info@prestigetelecomgroup.co.uk and we’ll schedule a call at a convenient time for you. We have helped businesses and companies across the UK in areas such as Southampton, Cardiff, Bristol, and further afield in the Midlands, East Anglia, and the North-West, and look forward to assisting you.

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In Detail

What Is A Virtual Landline, And How Does It Work?

A virtual landline is just one of many types of virtual phone systems that makes it look like, to the person making the call, you have a physical business landline phone. Whereas, in actuality, your ‘office phone’ is just a number that automatically redirects to your current phone or any internet device that can be used for calls, be it a mobile smartphone, cloud-based VOIP phone system, tablet, or even a smartwatch!

A virtual landline telephone, from telephone system providers such as Prestige Telecom Group, allows you to have one, simple, phone number that can be used across your business. This simplicity reduces confusion for people and clients, be they existing customers or prospective ones, when they are looking to call you. For your business, you can rest assured knowing you’ll never miss out on a call containing vital information or potential new business opportunities.

As well as allowing you to give great service to customers no matter where you are, a virtual landline number is also much cheaper. Rather than paying for costly phone bills or phone contracts, instead, you can benefit from a landline phone provider that reduces phone number costs because you’re using a digital phone, as opposed to a single cell phone, or a temporary phone, that is being used for office calls only.

Here at Prestige Telecom, we have offered these types of solutions for clients for years now and feel confident that we’re able to help you set up the best virtual landline for your business. We can help with the entire process, from educating you as to the benefits of minimum call charges, incoming call management, and secret call screening, to helping you select an appropriate solution based on tariffs and monthly plan, which, incidentally, range from 12 months to 36 months. Once your very own Prestige account manager has set your system up, you can start to enjoy all these benefits, and more, knowing that you’ll now never miss a phone call that could, potentially, take your business to new heights.

Types Of Virtual Landlines

There are plenty of virtual numbers that are available to choose from, however, you can broadly split them into two different categories. The first category of numbers are ones with a geographical code, for instance, if you live in Greater Manchester your number would begin with 0161, or, if you operated in Birmingham, your number would begin with 0121. The second category of virtual landlines are national UK numbers, this section is split into two numbers – 0800 (which is a freephone) and 033 (which charges a normal rate). 

Selecting your number may seem like a straightforward process and one that doesn’t require a lot of planning – however, that is only half right. When choosing what type of number, keep in mind your business, its presence in the local area, and what your customers are more likely to respond to. For example, let’s say you’re a local business that helps people when they have issues with their plumbing, there is a good chance that your reach, as a business, only extends to the borders of your local area. In this instance, a local number may be far more appropriate as people are more likely to answer/dial that phone number because they recognise the start of the number and will work out that it is the local plumbing company calling them. 

Here at Prestige Telecom, we provide a business, with several local presences, multiple location-based numbers that are automatically routed to their one phone, via our mobile app for no extra cost. For example, let’s say you work in construction and operate in Sheffield, Leeds and Nottingham, our team can set up your virtual landline package so that people in those areas can dial an 0114, 0113, or 0115 number like they would a local business, and that call will be directed to your phone. This gives you the ability to grow your business without losing that local touch that attracted people to you in the first place.

On the other hand, for bigger businesses, that operate nationally, a UK number may be more appropriate and, especially with an 0800 number, people know they won’t get charged so are more likely to pick up. This option is great if you spend your days on the phone calling prospective clients. Also, the public knows that companies with an 0800 number can be contacted for free and, as a result, they may well see an increased number of leads for potential sales, and longer interactions with customers, especially when they are calling a customer support team because they have a problem that needs fixing. This time spent with customers, especially for small businesses that are looking to make their mark, can be the difference, in the long-run at least, between success and failure. People over time will see that you’re a business who is willing to spend the time with the customer. To sum up, then, it’s easy to see why selecting the right number for your business is actually quite important. 

What Is The Difference Between VoIP And A Virtual Landline System?

Both VoIP (Voice over Internet Protocol) and virtual landlines are very similar and, in many ways, interlinked. They are similar because they both use a virtual number that prospective clients, or existing customers, use to ring your business. Traditionally, however, a VoIP does tend to offer more features such as auto-attendant mode and call management. In general, a virtual landline is just a call forwarding system that can be linked to any number of phone devices, both mobile, and landline. For VoIP, existing and potential customers use the same number throughout the entire call journey whereas, with a virtual landline, the customer begins the conversation dialling the virtual phone number that they see advertised, and ends it on the fixed number of the person receiving the call. 

The differences are apparent but ultimately the choice about which one you pick is up to you. Differing business needs and priorities, amount of users, money available for telecoms investment, as well as dozens of other reasons may persuade you to choose either one of these systems. Neither one is necessarily better than the other, you just might find that one suits you more. 

Thankfully, here at Prestige Telecom, you don’t have to choose between either system because we actually include all of the features you would receive on a VoIP system, within our Virtual Landline package. This includes features such as an auto-attendant, call recording, ring groups, operating hours, voicemail to email, and much more. While most suppliers favour offering two different services that have stark differences, we don’t think you should miss out on a feature-rich VoIP platform just because a virtual landline works better for you.

A Brief History Of Telephones: From Alexander Graham Bell, To A Virtual Network Of Landlines

In a little over 140 years, the world has gone from clunky landlines that were expensive, unreliable and poor, to phone systems, and conversations, that are done entirely online, with no physical hardware – be that from a switchboard or cable. So, here, we thought we’d take a look back at the history of the telephone to see how we arrived at this point, and what the future looks like for companies and organisations that use telephony to grow their business. 

Before the invention of the landline in 1876 by a certain Alexander Graham Bell, there was no way of being able to communicate with people over any reasonable distance (other than maybe shouting really loud!). Once Graham Bell had had his epiphany, the world of telecoms was revolutionised. It’s not inaccurate to say that this invention helped pave the way for the smartphones, smartwatches and other devices that we use to communicate with clients and customers. The first telephone call occurred on 10th March 1876 once Graham Bell, who heralded from Scotland, received the patent for his device. 

A far cry from today’s super-fast, fibre optic VoIP systems and virtual landlines, the original telephones were far more analogue and simplistic. They mainly consisted of magnets, copper coils, and iron membranes. Landline telephones quickly became a popular way of communicating, especially for people that could afford it. This system of landlines became known as the Public Switched Telephone Network (PSTN) which is, today, a network that covers the entire world.

Fast forward to the 1980s and phones were just as clunky and unreliable as their previous models. It wasn’t uncommon for people to have to carry around a battery pack to keep their phone operating, and the idea of automatic call routing, and on-brand on-hold music, was still just a pipe dream. For businesses who were interested in selling to clients, call tracking, and the ability to offer a constant customer service was limited and could only be done on a hunch. Records were kept by hand, or on very rudimentary computers, and, therefore, weren’t very accurate. This led to processes and client calls just taking far longer than needed. 

140 odd years later and the world of telephony is completely unrecognisable. In fact, if you showed virtual landlines and VoIP to Alexander Graham Bell now he’d probably have to sit down! Nowadays, the cost, accessibility, and features that come with business telecoms are just as revolutionary as that famed original design and first conversation. For businesses that use different communication solutions, such as virtual landlines, the ability to speak to anyone, anywhere in the world as if they were next to them, leave voicemails detailing important information at the push of a button, and enjoy affordable pricing structures is the difference between success and failure. Despite all this advancement in technology and features, the core purpose remains the same all these years later. That core purpose is about being able to stay in touch with customers and clients so that you’re recognised as a business that puts them at the heart of your daily activities. 

What Are The Benefits Of This Type Of Phone System?

As we’ve said, a virtual landline, or virtual phone number, uses IP telephony and call forwarding so you can use handsets for calls to customers. A caller, be they an outbound caller or inbound caller, can dial one number and think they are calling a physical landline, unaware that the call is being diverted to a team of people across mobile devices, VOIP systems or laptops and computers that can make and receive phone calls.

There are plenty of benefits to using a system that creates a virtual landline number on mobile, as we’ll explain in this section. A fundamental benefit to using virtual landlines in the UK is that you can, essentially, split your one mobile device into two phones. A virtual landline allows your mobile device to act as a business telecommunication solution, it also separates personal contacts from business contacts, and stops potentially nuisance callers from having your personal number and contacting you at busy times of the day.

Another key benefit is that a virtual landline ensures you have consistency across your branding. One number allows you to post it on your website, social media channels, such as Instagram or Twitter, or in physical spaces such as billboards, safe in the knowledge that that is the only point of contact. Keeping things streamlined and professional makes you look good and ensures actual callers aren’t left to leave a voicemail.

Communication solutions such as these require no hardware. Opting for a virtual landline doesn’t require you, or your business, to invest in new equipment, be that phones, tablets or aerials. The packages that we offer here at Prestige Telecom Group are compatible with all smartphones, be they personal or otherwise, and can be installed on there without any fuss or extra cost.

A final key benefit is the level of customisation that comes with a phone system such as this. There are so many features that come with using virtual landlines for mobiles. From call forwarding, which allows you, in real-time, to divert a call to another employee, to SMS and email notifications, and the ability to engage in conferencing. It doesn’t matter where members of your team are in the country, or the world, you can get extensions for each and every one of them.

Features And Options Included In Your Plans

Very often, virtual landlines come with a bunch of amazing features as standard. At Prestige Telecom, our plans include a host of incredible benefits and features that appeal to customers who would have once thought them too expensive. We’re passionate about providing packages that include these features from the start, not as pricey optional extras. We’ve broken down some of the most notable features of virtual landlines so that, when you get in touch with our amazing sales team, you’ll have an idea about the exciting benefits you can expect to enjoy from day one.

  • Call Recording – Great for future training sessions or to showcase examples of exemplary customer service, call recording allows you to record any interaction with potential, or existing, clients. Call recording allows businesses to teach employees about how to deal with angry, or rude, customers with real-world examples. 
  • Whisper Messages – A whisper message is a brief introductory sentence that lets you, the person receiving the call, know that this is a business call. This initial message can switch your focus to ‘business mode’ (very handy if you have already left the office) and allow you to answer the call in the most professional manner possible and not be caught out giving an inappropriate greeting. 
  • Auto Responder – To save time, an auto-responder can be put in place that allows you to give the person calling an option to press a button for a specific department. This feature also helps if they have a specific issue because the auto-responder function can ensure they eventually speak to the right person the first time around.
  • Out-of-hours Call Management – Let the customer know if you’re closed or open with this kind of call management. Enjoy your weekends, and well-earned holidays, knowing that an appropriate message to callers is in place to let them know of relevant business hours.
  • Divert To Different Numbers – If the person who usually receives the call on your business’s virtual landline is off on annual leave, the designated mobile phone can be redirected to someone who is available, ensuring there will always be someone ready to answer the phone on behalf of your business. 
  • Blacklist Unwanted Numbers – In a business work environment, every minute counts. Therefore, you can’t afford to waste a second answering calls from companies, call centres, or automated bots that you have no interest in listening to. Virtual landlines can undergo anonymous call rejection, and blacklist certain numbers all together if they become a nuisance. 
  • Juggle Multiple Calls Easily – Seamlessly divert multiple calls to different individuals in a business. A business communication solution such as this means you’ll never have to wait to ring someone back while you’re on the phone to someone else. This, again, gives the impression you’re a larger company than you maybe are and one that can always answer the phone. 
Why Virtual Landline?

Why A Virtual Landline Number For Businesses Is So Important In 2021

Effective business communications are apparent in their benefits and the effect they have on business growth. Here at Prestige Telecom, we offer different types of business communication to companies and organisations of all shapes and sizes across the UK. As we’ll detail below, from small businesses, that may only contain 3-5 people, and medium-sized business of up to 100 staff, that are looking to consolidate their position, right the way through to giant enterprises that have hundreds of staff, dozens of departments, and complex hierarchies – we work with them all. We know that business telecommunication services can appear daunting and complicated, but that doesn’t make them any less significant. In this modern fast-paced business environment, the differences, and margins of success, between competitors is razor-thin so, by having a sophisticated telecoms architecture in place, you can ensure that you’ll be available to help during moments when competitors may not be there.

Having a virtual landline, as we’ve detailed, opens your business up and creates an image of a company that is available for their clients day or night, and puts customer service at the heart of everything they do. It is sometimes overlooked but good customer service sticks in the minds of people for a very long time – make them feel special and you might find that you have a customer for life. What follows is a breakdown of why virtual landline numbers are so important for businesses of all shapes and sizes.

For Small Businesses

Starting a small business is no mean feat. Very often, there is a great deal of risk involved but the promise of making it, and offering products or services that are either unique or high-quality, spur you on to work harder. We work with plenty of small businesses at Prestige Telecom and take real pride in supporting them by providing effective business telecom solutions that are affordable without feeling cheap. When competing against bigger businesses in your industry the need to attract, and retain, customers is a matter of absolute necessity. These initial customers will very likely form the building blocks of your business. A virtual landline helps you save money on office space and allows you to grow your business more flexibly, without sacrificing the ability to provide excellent, memorable, customer service at a moment’s notice. You can also expand the reach of your business and offer your services to people further afield, both in the UK, and the wider world. Virtual landlines can also be scaled up as quickly as your business grows so you can rest assured that you won’t be hampered, or punished, for being successful and expanding your team.

For Medium-sized Companies

Companies in this category have worked hard to establish themselves as stable, fought for customers, and now want to find ways to expand, or consolidate their strong position. As the owner of a medium-sized company, maybe you want to be able to offer flexible, remote working to current, and new, members of staff without sacrificing customer service. Or, you’re fed up of constantly answering the phone and going on fact-finding missions to find answers for customers. Whatever your reason for wanting a virtual landline – we can help. To take things up a level you need to be able to offer a suite of communication methods, be it virtual landlines, or other systems such as chatbots, that ensure customers can reach you. Medium-sized companies, that employ between 20 and a 100 people, can find themselves at an impasse at this stage. Do they risk further investment to achieve more growth? Or do they stay at their current level? Here at Prestige Telecom, we can help businesses at this growth stage and will offer up a virtual landline number to mobile solution that works for them, and their business goals.

For Enterprises

As an enterprise, you’re responsible for the employment of hundreds, have probably spent decades building your business and witnessed first hand the changes in communication solutions. You may already have virtual landlines and VoIP systems in place and are already aware of why they are so important for sustained success. All that, however, doesn’t mean problems aren’t still present. At Prestige Telecom, we can help your enterprise find virtual landline plans that are not only cheaper than your current deal but come with exciting new features and options that will enhance your experience. When you’re at the top of your industry, the differences between winning and losing can be slim, but the effects can be huge. We’re experienced in implementing multiple layers of virtual landlines for businesses that operate in a high stakes world, and understand that even the slightest fault can cause real issues. Our account managers, therefore, work hard to offer impeccable service and the latest in technology to ensure enterprises stay ahead of the field.

How Prestige Telecom Group Can Help You With Our Virtual Landline Service

As experts in telecoms, offering services such as VOIP, business mobile broadband and business mobiles, we love this type of telephone system. We love the flexibility it gives to businesses and how it ensures they can offer their services to people no matter where they are. Communication, and being seen as a business that is in contact with its valued customers, should not be underestimated. Clients will forgive a great deal, and appreciate you a lot more, if they know there is someone on the other end of the phone, ready to respond, at all times of the day.

If this seems like something you’d benefit from then you should absolutely get in touch with our team of experts at Prestige Telecom today. They have an innate knowledge of this solution and can help you implement it so that it is effective and bespoke to you and your business – whether you’re a one-man-band or a team of dozens. We know that, while the technology behind virtual landlines is interesting, it isn’t the main reason you choose this solution, you choose it because you want the seamless, effective benefits that will help your business. We’ll skip past the jargon, and unnecessary conversations, and instead, spend that time speaking to you in plain-English about the things that matter – tariffs and length of plan.

The contracts that we offer are all short to medium term so you can tweak and adjust it based on ever-changing business needs. You can also be sure that we’ll never hide costs or charge you hidden fees. We have one price per user and that’s all you’ll ever need to pay – it’s that simple. As we mentioned at the top of the page, upon choosing this service, you’ll be assigned a dedicated member of our accounts team who will work for you, ensuring the price you’re paying is always the best one that is out there. If any new features, products, or services arise that we think may be of interest to you, your account manager will proactively reach out to let you know about them so you’re always aware of how new cutting-edge technology can benefit you.

We’ll walk you through the process and, through online demos, train you and your team to use the virtual landline software to the fullest of its capabilities so you can get the most out of this investment, beyond just accepting and making calls. And, of course, we’ll always be there to answer questions or resolve any issues that you may have once you’re up-and-running with this effective business communication system.

Why Choose Prestige Telecom Group?

We could talk for days about why we think we are the best virtual landline provider in the UK but, of course, we’re ever so slightly biased! So instead, why not check out our Trustpilot reviews, or our awards? As proof of our effectiveness in providing telecommunications solutions, you only have to look at our 2800+ Trustpilot reviews – 80% of which are ‘excellent’ or 5-stars. In addition to customer reviews, we’re also recognised by industry bodies such as the Best Companies Accreditation, who recently gave us 3-stars. 

After surveying our customers we were proud to hear that 86% of them would recommend us to friends or fellow business owners, 69% of people saved money when they switched to us and a whopping 94% of people we asked said they would happily renew their deals which include 12-24 month options, as well as 36-month plans.

What Is The Best Virtual Landline Deal For Me?

The best virtual landline deal is the one that works for you, your staff and your business – it’s that simple. Sure, there are more premium virtual landline offers available that come with a host of brilliant features, but, if they aren’t right for you, then they are next to useless. Our team doesn’t look to sell you the biggest, most expensive package, we don’t work like that. Instead, we listen to the problems that you face with your current telecommunications systems and come up with a bespoke package of effective solutions that will work perfectly for you.

If, for instance, you’ve recently missed out on a big piece of business because the potential client couldn’t get through to you, we’ll implement virtual landline features that ensure this never happens again. Or, if you find yourself getting frustrated because you’re not able to provide specialist advice to customers, and getting in touch with a colleague (who has this knowledge) is taking too long, we can ensure that you’re able to immediately divert the call to the person in IT who can help fix an issue or the team member in the graphics department who can help action specific feedback. 

All businesses have unique challenges and that’s before you even begin to think about telecommunications. The services that you use from a dedicated telecom provider, such as Prestige Telecom, shouldn’t be a hindrance, and, at the very least, should not be adding to your existing pile of challenges. All this, and more, is why we only offer packages and plans that suit your current ways of working and don’t overwhelm you with features.

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Virtual landlines free you from the need to be near an office phone and allow you to work remotely while appearing to be a business that can answer the phone at a moments notice – it really does give you the best of both worlds. So, if you’re interested in being attentive to clients and new potential business, but want the freedom to work wherever you wish, then get in touch with Prestige Telecom Group today to learn more about how we can seamlessly integrate this solution into your small, or medium-sized, business or enterprise.

From our base in Gosport, we can help you no matter where you are in the country, be it the Isle of Wight, Bognor Regis, Worthing, or further afield in Basingstoke, Bath or Dorchester. Simply call us on 01329 595 075 or email us at info@prestigetelecomgroup.co.uk and a member of our team will get in touch with you. We’re excited to hear how we can help!

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