In the modern marketplace, no matter what your business specialises in, callers expect a professional sounding greeting and a quick answer. However, businesses can’t always answer phones as soon as they ring and, you only get one chance to make a first impression! So, how can businesses capitalise on those slight delays that to some callers, may end up putting them off a purchase?
That’s where MoH comes in. With the ability to create custom messages, businesses can take advantage of that minute or two by letting callers know about their services, frequently asked questions or even upsell their premium or add-on products.
What’s more, because callers are distracted by the information, many don’t realise how much time has lapsed; helping to improve customer service scores and ensure conversations start off on the right foot, as callers are less frustrated by being left on-hold.
We can’t all have the deep tones of Barry White, or the confidence to record our own voices; that’s why we have a network of professional voiceover artists that will record your messages to a high-quality, professional standard. Whether your business requires male or female, friendly or corporate, regional or RP accents, we have them all, so you’re bound to find a voice that matches your business perfectly.
Music on Hold enables businesses to give the impression of a large operation while still remaining friendly and personable, with engaging messaging that benefits the caller’s experience instead of tarnishing it. Most importantly, MoH increases revenue when used as an upselling strategy.
Managing your messaging is super simple with our web-portal, where you can upload any new messages that you want to include and select from our broad range of voices and backing tracks. We’ll look after the rest and get your message recorded. Once complete, we’ll upload it to the web-portal, ready for you to select! It fits right into existing PBX equipment; most have a headphone jack or screw terminal that is labelled ‘MOH’. Even if you don’t have the right equipment, we have adapters or can point you in the right direction in the unlikely event you need new hardware.
Whether you’re looking for a warm, friendly welcome, an informative message about the history of your business or simply to let them know about your amazing products, we can help put the perfect Music on Hold solution for your callers. The process couldn’t be easier, just get in touch, using the contact form above, and we’ll get back to you as soon as we can!
Messages that are customised to your business help to increase your customers’ perception of your company. Whether you’d like to upsell to customers or just address frequently asked questions that will help to streamline calls, bespoke MoH messaging will inform and engage your customers better than plain old hold music.
With 20% of callers making purchase decision based on the information they hear, why wouldn’t you maximise your chance of a sale on each and every call?
Check out our audio mixer where you can combine different tracks, and tones to find a message that gives your business a voice!
With Music on Hold, you can guarantee that your customers’ calls get answered and they stay interested until a member of your team can answer the phone. What’s more, you can use that time to inform your callers of new products or special offers, instead of the boring old ‘Your call is important to us’!
We work with businesses from every industry and can provide companies with simple MoH messaging, specific to your market or completely customised messages where you decide the content.
MoH helps keep your callers engaged and happy, whilst waiting for an operator. You can create bespoke messages too, so you can directly address the needs of your business.
Want to advertise a new product, service or event? How about opening hours over the coming Bank Holiday? No matter who is calling, or what your business does, we can help you make the most out of every call you receive.
Music on Hold is a system that allows you to create customised on-hold messages that will help to drive sales and educate your customers better. If you’re a small business, you can make sure that every call gets answered or, if you’re a larger operation that experiences a high-volume of calls, you can ensure your customers are kept engaged whilst waiting for an operator to become available.
Farmer or flight instructor; Music on Hold can help your business maximise the potential of each call you receive. Inform your customer about new offers, opening times or educate them about the history of your company. Whatever you choose is better than the cliched “your call is important to us” spiel!
Our professional voice-over artists can bring a higher level of grandeur to your business and raise your corporate image. After all, you don’t get a second chance to make a first impression!
Make your callers’ experience memorable and enjoyable by engaging with them before the call has been answered, then once you’ve answered, the caller is educated and ready for your conversation.
Use the time your callers are on hold to inform them of premium services and increase your margins without having to increase headcount!
If you haven’t already, check out our website to find out how MoH works and what it could mean for your business.
Music on Hold, or MoH for short, is quickly becoming a standard service for small and medium businesses that want to project a professional image. Naturally, a business wants to maximise the possibility of a sale with every call they receive and MoH helps to prime your callers, inform them and keep them engaged until a member of staff can answer the phone.
If you want to understand more about how our team can help you benefit from this, please feel free to get in touch with us here at Prestige Telecom Group. Our base in Gosport has allowed us to help businesses across the south of England in places such as Southampton, Brighton, and Bristol, as well as Wales, and across the UK.
So no matter where you are if you want a leased lines solution, we can help. Call us on 01329 595 075, or email us at firstname.lastname@example.org.