First Impressions
Give the impression of large scale operation whilst reaming friendly and personal.
Engagement
Keep your customers engaged until a member of staff answers the phone.
Professional Image
Inform you customers of other services whilst they wait.
Music On Hold
Did you know that 90% of callers will hang up if confronted with silence
In the modern marketplace, no matter what your business specialises in, callers expect a professional sounding greeting and a quick answer. However, businesses can’t always answer phones as soon as they ring and, you only get one chance to make a first impression! That’s where MoH comes in. With the ability to create custom messages, businesses can take advantage of that minute or two by letting callers know about their services, frequently asked questions or even upsell their premium or add-on products.
88% of callers prefer on-hold productions to other alternatives
We can’t all have the deep tones of Barry White, or the confidence to record our own voices; that’s why we have a network of professional voiceover artists that will record your messages to a high-quality, professional standard. Whether your business requires male or female, friendly or corporate, regional or RP accents, we have them all, so you’re bound to find a voice that matches your business perfectly.
Music on Hold enables businesses to give the impression of a large operation while still remaining friendly and personable, with engaging messaging that benefits the caller’s experience instead of tarnishing it. Most importantly, MoH increases revenue when used as an upselling strategy.
20% of callers that hear MoH will make a purchasing decision based on the information they hear
Managing your messaging is super simple with our web-portal, where you can upload any new messages that you want to include and select from our broad range of voices and backing tracks. We’ll look after the rest and get your message recorded. Once complete, we’ll upload it to the web-portal, ready for you to select! It fits right into existing PBX equipment; most have a headphone jack or screw terminal that is labelled ‘MOH’.
Even if you don’t have the right equipment, we have adapters or can point you in the right direction in the unlikely event you need new hardware.
34% of callers whose calls aren’t answered will not ring back
With Music on Hold, you can guarantee that your customers’ calls get answered and they stay interested until a member of your team can answer the phone. What’s more, you can use that time to inform your callers of new products or special offers, instead of the boring old ‘Your call is important to us’!
We work with businesses from every industry and can provide companies with simple MoH messaging, specific to your market or completely customised messages where you decide the content.
Sound Samples
Create your personalised Music on Hold with us
Music On Hold
Voice Over
Want To Learn More? Get In Touch
Music on Hold, or MoH for short, is quickly becoming a standard service for small and medium businesses that want to project a professional image. Naturally, a business wants to maximise the possibility of a sale with every call they receive and MoH helps to prime your callers, inform them and keep them engaged until a member of staff can answer the phone.
If you want to understand more about how our team can help you benefit from this, please feel free to get in touch
If you want to understand more about how our team can help you benefit from this, please feel free to get in touch with us here at Prestige Telecom Group.
