Losing internet connection or phone signal can be frustrating. But what starts off as a mild annoyance can lead to much more serious outcomes. A loss of connection may be something you can handle on a one off occasion, but if it’s a regular occurrence, you may want to consider your options.
This post will look at what you might lose when you lose connection, and what you can do about it.
Sales opportunities
For more high ticket sales, you may be able to get away with a dropped call. However, if you are involved in fast-paced sales, you may find that once a call is dropped, that’s your opportunity gone. Again, a missed sales opportunity may not be the end of the world. However, if your connection drops for your entire sales floor, you could be losing out on significant revenue.
Information gathering/Leads
For more high-ticket sales, recruitment and more, you may find that your team will need to do a significant amount of information gathering and lead generation. For example, in a recruitment conversation, a recruiter may look to get the names of other candidates who may be suitable for the role from someone who isn’t quite right for whatever reason. The candidate may be fine to offer some potential leads to the recruiter before the call finishes, but a dropped call may mean a missed opportunity and ultimately a missed placement.
There are numerous examples like this across many different fields, but a dropped call could lead to a missed opportunity in all kinds of sales environments.
Staff
This may sound extreme. But a continuous loss of internet or phone connections could lead to significant frustration for your team. Ultimately, you need to provide them with the tools to do their jobs most effectively and if you aren’t doing this, it may encourage some to look elsewhere.
Time
As the old saying goes, time is money! What is everyone to do while you try to reset the router or wait in a queue for customer support? Idle employees are not only frustrated but they are not productive too. This can lead to…
Loss of revenue
According to research by Beaming, in 2016 alone, internet downtime caused losses of £7bn for UK businesses. This was along with a loss of around 3 days of productivity on average. This loss in time and revenue can be easily avoided if you take the right steps.
What to do if you keep losing connection?
You have a few options if you are constantly losing internet or phone connection. First, try to diagnose the root cause of the problem. Perhaps you are just dealing with faulty hardware? Ask your provider for a new router or desk phones and this could solve your issues. There could also be issues with your network, such as restrictive firewalls.
However, if you’ve tried to resolve things with your existing provider and aren’t getting anywhere, it may be best to consider switching. You may be surprised at your options too! From leased lines, where you have a dedicated internet connection with guaranteed uptimes to bespoke internet connected phone solutions. If you want to see what is available, have a chat with us today and we’ll be more than happy to talk you through what’s possible to fix your connection issues.
