Although it may seem like a small detail, having music playing whilst your customers are on hold can actually go a very long way. Complete silence whilst your customers are waiting can bore your customers and leave them uninterested in the call, which can make it more difficult to engage with them once you pick the phone back up.
A professional, effective way of keeping your customers interested and engaged is by filling the silence with music on hold (MoH). There are more benefits to having on hold music than you would think, as it can also make your business appear professional and give off a great first impression.
At Prestige Telecom, we can offer an effective and affordable music on hold solution for your business. To keep your customers happy whilst on hold and improve your over-the-phone customer service, get in touch with us to learn more. You can call us on 03303 200 222 or email us at firstname.lastname@example.org. Alternatively, you can fill out the contact form on our website and a dedicated member of our team will get back to you as soon as possible.
Music on hold is exactly as it sounds – music that plays over the phone whilst the customer is on hold. It can either be music that plays on a loop during the hold period, or it can feature a customised message from your business.
If you choose to have a message playing to your customers whilst they wait, you can seize the opportunity to upsell, and use this as a marketing approach. In the long term, this can increase revenue and turn what would otherwise be a fruitless interaction into revenue.
At Prestige Telecom, we have professional voiceover artists that can record a professional message to be played whilst your customers are on hold. This means you can benefit from a message specifically tailored to your business.
The key benefit is keeping your customers engaged and entertained. This works in perfect tandem with upholding the professional image of your business and ensures that you can get the most out of your phone calls with customers. It can also leave a lasting impression on your customers and help add a little personal touch to your interaction with them.
Music on hold which features a message will allow you to communicate important information to your customers whilst they’re primed to listen. Whether you choose to market other products in the message or use it to explain your offerings as a business, you’re able to directly target a captive audience.
Often customers can be left on hold for 5 or 10 minutes and in some cases more, which often means they aren’t going to wait by the phone. Having music playing can not only make the time they spend on hold shorter but also give them an indication as to when they’re being taken off hold as the music stops.
Now that you know just how beneficial music on hold can be, why not start using it in your business? At Prestige Telecom, we offer an effective MoH solution at a budget-friendly price.
To learn more, don’t hesitate to get in touch by calling 03303 200 222, or email us at email@example.com and we’ll get back to you as soon as possible. Alternatively, if you’d like to explore the other services we offer, visit our website.